Khyber Pakhtunkhwa Information Technology Board (KPITB) intends to establish Citizen Facilitation Centers (CFCs) across the province phase wise in collaboration of various Departments of Government of Khyber Pakhtunkhwa. In the first phase, CFC will be established in Peshawar whereas in the next phases it will be established in other districts of the province. KPITB would execute the project, whereas the Chief Secretary, Khyber Pakhtunkhwa would provide support in bridging and directing the line-department for necessary automation and alterations in their business processes. 

Citizen Facilitation Centers are one stop service centers to be established for facilitation of citizens to access public services. The focus is to provide consolidated access to various services such as provision of domicile certificates, driving licenses, arms licenses, death certificates, birth certificates, divorce/ marriage certificates, transfer of ownership of vehicles etc. The CFCs will serve as an interface between the general public and government departments. With the establishment of CFCs, transparency, accessibility, and efficiency of public service delivery systems would be improved significantly.

BENEFITS OF CFC:

• Minimizing distance to access.
• Extending access to un-served groups.
• Introducing transparency, efficiency and accountability.
• Simplifying transaction procedures.
• Minimizing costs to citizens.
• Minimizing cost to government (internal efficiency).
• Increasing government revenue.
• Increased public satisfaction index.
• Improving the transaction time for citizens and government.
• Offering innovative services.